Ideation

As we began to brainstorm the potential for AV in healthcare, we began by synthesizing our research by breaking down the needs for each persona into one-word concepts. We then brainstormed a variety of potential concepts/features by referencing these the one-word needs for each of our personas.

Synthesized Research & Needs

Problem/Journey Maps

We developed problem/journey maps for our various personas. In doing so, we were able to highlight opportunities for the various pain points the individuals faced and get a better grasp of the scope of each issue.


Journey maps:





Problem map:

Initial Concepts

We fleshed out initial concepts that would address the pain points for the personas. From the initial concepts, we ultimately chose to further explore a solution that would combine some elements seen in these initial concepts. We chose to pursue the structure of AV Bathroom testing (seen below) and develop a mobile clinic, honing in on the needs for our anonymous tester persona, as this proved to be the most scalable.

Concept 1: AV Taxi

AV cars to pick up patients:
·Designed with consideration of disability needs (e.g. voice recognition)
·Completes pre-appointment aspects (like paperwork) beforehand, also with consideration of disability needs (e.g. braille, reading text)

Concept 3: AV Restroom Testing

Combining restrooms and testing:
·Restrooms with anonymity for those who desire to get tested
·User can register specify test beforehand

Concept 4: AV "Drive-Thru"

AV cars to pick up patients:
·Addresses pain point mobility individuals face for traveling by car
·Designed with consideration of disability needs (e.g. voice recognition)
·Completes pre-appointment aspects (paperwork)beforehand, also with consideration of disability needs (e.g. braille, reading text, etc)

Iterations

We furthered our explorations of the AV concept and the mobile clinic experience. We iterated on each aspect of the final solution based on additional user testing and research.

Autonomous Vehicle

After choosing to explore the AV Bathroom testing concept and honing in on the needs of the anonymous tester. To increase the viability of the idea, we chose to take the core idea and go another direction.

We shifted our approach and began to envision the AV’s structure itself as providing a variety of uses, with one use case being a mobile clinic. We took inspiration from the stalls of the initial concept and developed a modular AV where components could be swapped to meet a variety of client needs. When considering the needs of the anonymous tester, this direction would still maintain the user’s anonymity as all patients at the clinic would go through the same check-in and check-out procedures.




We began to explore the potential of each component working as a standalone pod, with the AVs being seperate devices that help transport these stationary pods. In order to provide a variety of use cases, these pods could connect with other pods to customize expanded spaces.

Mobile Clinic Experience

We first began to explore the mobile clinic experience by discerning the way the user would navigate the space. We initially considered having some sort of expandable space, but ultimately discerned that using the pods to expand the space would be more effective.




We then began to explore the user’s experience within the space itself. Based on user research, many patients expressed concerns with time wasted and lack of clarity when leaving the doctor’s office. As such, we developed a check-in/check-out process to optimize time efficiency and provide the user with a summary of the visit.





The kiosk would guide the user through the check-in and check-out process, while the card is used to enter the rooms and track the visit. We user tested this process by setting up a physical user experience for the clinic, with a waiting room and patient room.








From conducting the user testing with the physical and digital interface, we learned that the card system was difficult to understand for many users. We began to iterate on the process for the user and chose to develop a system that would better assist in creating clear cues for the user.

Refinement + Final Deliverables

After working through a variety of concepts and user testing, we developed refined deliverables for the autonomous vehicle and mobile clinic experience. We highlighted the key interactions

Thanks for reading!
Go back to see more projects